Insight Communications has implemented a "new security policy" that some (or at least one) feminist finds offensive.
After nearly twenty years of being the person in our family who calls Insight to make changes/upgrades to our service, today I was told “Your husband will need to call us and give permission for you to make any future changes to this account.”
I felt like Kathy Bates in the bank scene from the movie Dolores Claiborne.
“I’ve been the person handling this account for almost twenty years.” I said.
“It’s a new security policy. The account is in his name.”
“Yes, I know that. He started the service before we were married, but every time I call, ----and I am always the one to call-- you just ask me for our account number to verify my authorization.”
“Just have your husband contact us and provide his permission for you to handle the account. Then we will be happy to help you.”
Now maybe they DID institute a “new security policy”, or maybe, the difference is that today I was making a request to downgrade our service instead of upgrading. Maybe they added this policy in anticipation that a lot of wives would be calling in to cut back during these tight economic times, so they figured they might be able to “secure” some of their precious revenue if they added a few extra hoops for us to jump through.
I suspect that might be the case, because when I called, the rep asked for my account number as always, and was ready and willing to help me... that is until I mentioned I was mulling a scale back in our services. THEN all of a sudden, that "new policy" went into effect.
What Insight might well remember is that this ain’t the 1950’s and even the mere idea of a policy that invokes memories of the gender inequities of the past, is something they would be wise to avoid. Otherwise, their financial security might really be at risk, especially when they realize that 70% of the consumer spending in this country is controlled by women.
If you have any questions or concerns about your Insight service, they have a toll free number for your convience: 1-800–686–2200